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Monthly client data report: October 2024

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This latest report provides insight into the demographic and debt information of new clients who first received debt advice in October 2024. It also includes the latest insights on our website traffic trends

Our key findings from October 2024:

  • In October 2024, the emergency funding webpage remains as the most viewed debt information page with 25,797 views, which is 19% higher than a year ago (October 2023 = 21,694)
  • The proportion of clients with electricity arrears, among those with a responsibility for paying this bill, has increased from 25% in October 2023 to 29% in October 2024
  • Almost half (46%) of clients responsible for paying dual fuel are in arrears with this bill type in October 2024, which is unchanged compared to October 2023
  • Two in five (40%) clients were in receipt of Universal Credit in October 2024, which is three percentage points higher than October 2023 (37%)

Take a look at the full report to find out more

This is the latest report in our series detailing monthly client data.