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Monthly client data report: December 2023

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This latest report provides insight into the demographic and debt information of new clients who first received debt advice in December 2023. It also includes the latest insights on our website traffic trends.

Our key findings from December 2023:

  • In December 2023, the number of clients accessing full debt advice was 11,535, which is ten percentage points higher than December 2022 (10,520)
  • The number of users accessing the StepChange website increased by nine percentage points between December 2022 (262,690) and December 2023 (286,118)
  • The proportion of clients in full-time employment has increased by four percentage points from 40% in December 2022 to 44% in December 2023
  • In December 2023, the proportion of clients with credit card (67%) and personal loan debts (47%) have both increased by three percentage points, when compared to December 2022
  • The proportion of clients in receipt of Universal Credit is 37% in December 2023, which is three percentage points higher than December 2022 (34%)

Take a look at the full report to find out more.

This is the latest report in our series detailing monthly client data