We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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What are cookies and why do we use them

Our cookie policy

Cookies are small data files that are sent to your browser. We use these to collect information about your use of the site and to optimise your experience while browsing. 

No personal details are collected from them unless you explicitly provide it to us (e.g. filling in a contact web form, applying for a job, or webchat).

About the cookies we use

Session cookies: These are temporary cookies that are automatically deleted when you close your browser.

Persistent cookies: These cookies stay on your computer for a set period (see table below) or until you manually clear your browsing data.

First and third-party cookies: Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie. First-party cookies are set by a website you’ve visited - the website displayed in the URL window. Third-party cookies are set by another domain. For example, when you view or share our content on Facebook, they’ll set a cookie.

Cookies that are essential to the service we offer are categorised as ‘Necessary’. You can’t opt out of these. For all other types of cookies, including those placed by third-party services, we need your permission. You can change your settings at any time by visiting this page.

If you choose to withdraw or change your consent, this will stop cookies being placed on your device from that point forward. All cookies can be deleted from your device and you can set your browser not to receive cookies in future. For more information on how to do this, read this guide.

Your consent applies to the following domains: santander.stepchange.org, lloydstsb.stepchange.org, tescobank.stepchange.org, jobs.stepchange.org, wellbeing.stepchange.org, onlinedmp.stepchange.org, debtremedy.stepchange.org, m.stepchange.org, www.stepchange.org

Your current state: Allow all cookies (Necessary, Third-party cookies, Statistics). 

Cookie declaration last updated on 06/07/2018 by Cookiebot:

Necessary (90)

These are cookies essential for the operation of the website and the services we provide.

Name Provider Purpose Expiry Type
.ASPXANONYMOUS [x2] m.stepchange.org
stepchange.org
Used to deliver anonymous user details when authorising applications on the website. 69 days HTTP Cookie
.ASPXAUTH [x2] onlinedmp.stepchange.org
wellbeing.stepchange.org
This cookie is a session cookie that verifies if the user is authentic. Session HTTP Cookie
__cfduid [x4] dotmailer-surveys.com
feefo.com
r1.dotmailer-surveys.com
r1-app.dotmailer.com
Used by the content network, Cloudflare, to identify trusted web traffic. 1 year HTTP Cookie
__RequestVerificationToken [x3] onlinedmp.stepchange.org
m.stepchange.org
stepchange.org
Helps prevent Cross-Site Request Forgery (CSRF) attacks. Session HTTP Cookie
__utmz jobs.stepchange.org Google Analytics cookie that tracks traffic sources & navigation. 1 year HTTP Cookie
_dc_gtm_UA-# [x2] stepchange.org
onlinedmp.stepchange.org
Google Tag Manager cookie that controls the loading of Google Analytics script tags Session HTTP Cookie
_ga [x3] stepchange.org
onlinedmp.stepchange.org
m.stepchange.org
Google Analytics cookie that is used to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie
_gat [x2] m.stepchange.org
stepchange.org
Google Analytics cookie used to throttle request rate 1 year HTTP Cookie
_gat_UA-6642603-1 m.stepchange.org Google Analytics cookie used to throttle request rate Session HTTP Cookie
_gid [x3] stepchange.org
onlinedmp.stepchange.org
m.stepchange.org
Google Analytics cookie that is used to generate statistical data on how the visitor uses the website. Session HTTP Cookie
_hjDonePolls vars.hotjar.com A Hotjar cookie to ensure a visitor does not see the same poll twice 1 year HTTP Cookie
_hjIncludedInSample var.hotjar.com A hotjar cookie used to let the system know if the visit is included in the sample which is used to generate anonymous Heatmaps, Funnels, Recordings, etc. 1 day HTTP Cookie
_hjMinimizedPolls vars.hotjar.com A Hotjar cookie used to ensure that the widget stays minimized when the visitor navigates through your site. 1 year HTTP Cookie
_hjShownFeedbackMessage vars.hotjar.com A Hotjar cookie set when a visitor minimizes or completes Incoming Feedback to minimize the survey on further pages. 1 year HTTP Cookie
ACOOKIE webstats.wthosting.co.uk Web Trends analytics cookie that anonymously gathers information on the number of visits and journey within the website. 10 years HTTP Cookie
Analytics [x2] stepchange.org
m.stepchange.org
Cookie set by our content management system. Session HTTP Cookie
Analytics_VisitorId [x2] stepchange.org
m.stepchange.org
Cookie set by our content management system. 29 days HTTP Cookie
ASP.NET_SessionId [x4] santander.stepchange.org
lloydstsb.stepchange.org
tescobank.stepchange.org
debtremedy.stepchange.org
Preserves the visitor's session state across page requests. Session HTTP Cookie
ASPXAUTH [x2] onlinedmp.stepchange.org
wellbeing.stepchange.org
Identifies the user and allows authentication to the server 1 year HTTP Cookie
ccp_user* jobs.stepchange.org Hire Serve cookie that helps to provide secure login and manage data you have entered during a session. Session HTTP Cookie
collect google-analytics.com Google Analytics cookie that collects data about your device and behaviour. Session Pixel Tracker
CookieConsent [x8] santander.stepchange.org
lloydstsb.stepchange.org
tescobank.stepchange.org
jobs.stepchange.org
wellbeing.stepchange.org
onlinedmp.stepchange.org
m.stepchange.org
stepchange.org
Stores the user's cookie consent state for the current domain. 1 year HTTP Cookie
CookieConsentBulkTicket cookiebot.com Enables cookie consent across multiple websites 1 year HTTP Cookie
dcs4hb2tqvdn881gxsbddyzjv_5q9l/dcs.gif webstats.wthosting.co.uk WebTrends cookie that counts clicks through to other pages or websites. Session Pixel Tracker
dcsa448tqvdn881gxsbddyzjv_5q2i/dcs.gif webstats.wthosting.co.uk WebTrends analytics cookie that counts clicks through to other pages or websites. Session Pixel Tracker
dcsvfe3tqvdn881gxsbddyzjv_5q4s/dcs.gif webstats.wthosting.co.uk WebTrends cookie that counts clicks through to other pages or websites. Session Pixel Tracker
dnn_IsMobile [x2] stepchange.org
m.stepchange.org
This cookie helps us know if you're on a mobile device so we can optimise your experience. Session HTTP Cookie
hs_ccp_user* jobs.stepchange.org Hire Serve cookie that helps to provide secure login and manage data you have entered during a session. Session HTTP Cookie
hs_lastaccesstime4697 jobs.stepchange.org Hire Serve cookie that helps to provide secure login and manage data you have entered during a session. Session HTTP Cookie
hs_sessionid4697 jobs.stepchange.org Hire Serve cookie that helps to provide secure login and manage data you have entered during a session. Session HTTP Cookie
JSESSIONID eccchat.stepchange.org This cookie interacts with our WebChat function to manage the data enter during the session. Session HTTP Cookie
language [x2] m.stepchange.org
stepchange.org
Saves the user's preferred language on the website. Session HTTP Cookie
lastaccesstime4697 jobs.stepchange.org Hire Serve cookie that helps to provide secure login and manage data you have entered during a session. Session HTTP Cookie
SESS# jobs.stepchange.org Hire Serve cookie that helps to provide secure login and manage data you have entered during a session. Session HTTP Cookie
sessionid* jobs.stepchange.org Hire Serve cookie that helps to provide secure login and manage data you have entered during a session. Session HTTP Cookie
StepChange_AcceptCookiePolicy stepchange.org Registers whether or not the user has consented to the use of cookies. 10 years HTTP Cookie
StepChangeSitePref stepchange.org This cookie saves preferences you may have set while navigating our site. Session HTTP Cookie
Survey-* dotmailer-surveys.com Used to power feedback and sign-up forms on our website. 1 year HTTP Cookie
Survey-0a1auy88 dotmailer-surveys.com Used to power feedback and sign-up forms on our website. 1 year HTTP Cookie
Survey-8717dbbf dotmailer-surveys.com Used to power feedback and sign-up forms on our website. 1 year HTTP Cookie
Survey-a42vpjd6 r1.dotmailer-surveys.com Used to power feedback and sign-up forms on our website. 1 year HTTP Cookie
Survey-ac2xgh3d r1.dotmailer-surveys.com Used to power feedback and sign-up forms on our website. 1 year HTTP Cookie
Survey-b0xcn80 r1.dotmailer-surveys.com Used to power feedback and sign-up forms on our website. 1 year HTTP Cookie
Survey-c5lldad r1.dotmailer-surveys.com Used to power feedback and sign-up forms on our website. 1 year HTTP Cookie
Survey-Started-* dotmailer-surveys.com Used to power feedback and sign-up forms on our website. 1 year HTTP Cookie
Survey-Started-0a1auy88 dotmailer-surveys.com Used to power feedback and sign-up forms on our website. Session HTTP Cookie
Survey-Started-8717dbbf dotmailer-surveys.com Used to power feedback and sign-up forms on our website. Session HTTP Cookie
Survey-Started-a42vpjd6 r1.dotmailer-surveys.com Used to power feedback and sign-up forms on our website. Session HTTP Cookie
Survey-Started-ac2xgh3d r1.dotmailer-surveys.com Used to power feedback and sign-up forms on our website. Session HTTP Cookie
Survey-Started-b0xcn80 r1.dotmailer-surveys.com Used to power feedback and sign-up forms on our website. Session HTTP Cookie
Survey-Started-c5lldad r1.dotmailer-surveys.com Used to power feedback and sign-up forms on our website. Session HTTP Cookie
WEBTRENDS_ID webstats.wthosting.co.uk WebTrends analytics cookie that generates statistical data on how the visitor uses the website. 10 years HTTP Cookie
WT_# [x8] santander.stepchange.org
lloydstsb.stepchange.org
tescobank.stepchange.org
stepchange.org
wellbeing.stepchange.org
onlinedmp.stepchange.org
debtremedy.stepchange.org
m.stepchange.org
WebTrends analytics cookie that generates statistical data on how the visitor uses the website. 2 years HTTP Cookie
WT_FPC [x2] debtremedy.stepchange.org
m.stepchange.org
WebTrends analytics cookie that generates statistical data on how the visitor uses the website. 2 years HTTP Cookie

Third-party cookies (12)

These are cookies set with domains different from the one shown on your address bar. In our case, our domain is stepchange.org, and we also have subdomains such as debtremedy.stepchange.org. However, on our pages we feature content from third-party domains, e.g. videos from YouTube. Interacting with this content – for example playing a YouTube video – will set third-party cookies.

Name Provider Purpose Expiry Type
@@History/@@scroll|# [x3] youtube.com
facebook.com
twitter.com
YouTube cookie used as a unique identifier to track viewing of videos. Session HTML Local Storage
bcookie linkedin.com LinkedIn cookie for tracking the use of share buttons. 2 years HTTP Cookie
bscookie linkedin.com LinkedIn cookie for tracking the use of share buttons. 2 years HTTP Cookie
GPS youtube.com YouTube cookie set on mobile devices to enable tracking based on geographical GPS location. Session HTTP Cookie
i/jot/syndication twitter.com Twitter cookie used in plug-ins and integrations, that is primarily used for tracking and targeting. Session Pixel Tracker
lang cdn.syndication.twimg.com Twitter cookie that remembers the user's selected language version of a website Session HTTP Cookie
lidc linkedin.com LinkedIn cookie used where there is a social media sharing button. Session HTTP Cookie
PREF youtube.com Google cookie that is used to keep statistics of how the visitor uses YouTube videos across different websites. 8 months HTTP Cookie
VISITOR_INFO1_LIVE youtube.com YouTube cookie set when you visit a page with a YouTube hosted video. 179 days HTTP Cookie
YSC youtube.com YouTube cookie used to keep statistics of what YouTube videos you have seen. Session HTTP Cookie

Marketing (12)

These are cookies are used to track visitors across websites, for example from a Google search result through to our website.

Name Provider Purpose Expiry Type
_uetsid stepchange.org Bing Ads cookie used to track clicks on adverts and the user's journey on the website. Session HTTP Cookie
IDE doubleclick.net DoubleClick cookie that measures success of client engagement campaigns 13 months HTTP Cookie
IQver intentiq.com Pending 10 years HTTP Cookie
MUID bing.com Bing Ads cookie that helps to count valid clicks. 1 year HTTP Cookie
MUIDB [x2] bing.com
bat.bing.com
Bing Ads cookie that tracks users by synchronising the ID across many Microsoft domains. 1 year HTTP Cookie
NID [x2] stepchange.org
google.com
Bing Ads cookie used to track clicks on adverts and the user's journey on the website. Session HTTP Cookie
r/beacon turn.com A marketing cookies used to monitor your journey across our websites. Session Pixel Tracker
r/collect doubleclick.net DoubleClick ads cookie that measures the success of our client engagement campaigns. Session Pixel Tracker
test_cookie doubleclick.net Used to check if the user's browser supports cookies. Session HTTP Cookie
uid turn.com Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. 179 days HTTP Cookie

Unclassified (1)

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Name Provider Purpose Expiry Type
dcsib8utqvdn881gxsbddyzjv_5q9o/dcs.gif webstats.wthosting.co.uk Pending Session Pixel Tracker

More in this section

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2018