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Monthly client data report: December 2021

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This latest report provides insight into the demographic and debt information of new clients who first received debt advice in December 2021.

Our key findings from December 2021:

  • StepChange provided full debt advice to almost 10,000 new clients in December. Although this is lower than November, this fall remains consistent with seasonal trends found in previous years
  • There are some early indications of the impact of the increased cost of living on those in problem debt. In December, a greater proportion of new clients were behind on their energy bills at the time of advice
  • Additionally, experiencing a ‘cost of living increase’ continued to be among the most commonly mentioned reasons for debt
  • There was an increase in the proportion of single adults with no children seeking advice. This household composition group accounted for 40% of all new clients in November, however increased to 43% in December
  • Credit cards remained the most common unsecured debt type, with 66% of all new clients holding at least one credit card debt at the time of advice
  • Council tax continued to be the most common household arrears type

Take a look at the full report to find out more.

This is the latest report in our series detailing data during the pandemic.