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Already with us? Information and support for our clients

Ongoing support while you deal with your debt

Last year, we helped 620,000 people take control of their debt. But our help doesn't end once you've chosen a debt solution.

We're here to help you set up your solution and give you ongoing advice, both over the phone and on this website.

Have you chosen a debt solution?

Once you’ve chosen a debt solution, it’s natural that you’ll have some questions about what it’ll mean for your future. Even when your debt solution is underway, problems may arise where you need further information so you can decide what to do next.

You can find answers to many questions you’ll have about your chosen debt solution below.

How to pay your plan

If you've been recommended a debt management plan (DMP) or a token payment plan (TPP), there are several ways you can pay.

Ways to pay your DMP or TPP

Could you be affected by refunds or compensation from creditors?

The Financial Conduct Authority (FCA) has announced that credit card lender Vanquis must pay compensation to eligible customers for failing to disclose the full cost of an add-on product. Find out how the Vanquis compensation might affect your debt solution

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2018