We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

Privacy and transparency

Here you will find copies of all our privacy notices.

Find out how and why we use your personal data

Click the below links to find the privacy notice which applies to your relationship with StepChange.

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Client privacy notice

Read this notice if you are a current or former StepChange client. Or if you are thinking of using our services.

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Third party privacy notice

Read this notice if you have a relationship with one of our clients and think we may hold your data.

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Website user privacy notice

Read this notice if you want to know about cookies and how we use your data when you use our website.

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Colleague privacy policy

Coming soon: Read this notice if you are a current or former StepChange colleague. Or if you are applying for a job at StepChange.​

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Social media privacy notice

Read this notice if you want to know about how we use your data when you interact with us on social media.