We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

Monthly client data report: March 2024

Download the report

This latest report provides insight into the demographic and debt information of new clients who first received debt advice in March 2024. It also includes the latest insights on our website traffic trends

Our key findings from March 2024:

  • The number of clients accessing full debt advice in March 2024 is 16,310 which is 6% lower than March 2023 (17,267)
  • In March 2024, StepChange had 360,884 users accessing the charity website which is 4% higher than the previous calendar month (347,656)
  • Just under one in four (23%) clients cited a ‘cost of living increase’ as their main reason for debt in March 2024. One in seven (14%) clients cited ‘unemployment or redundancy’ in March 2024 which is one percentage point higher than February (13%)
  • Two in five (39%) clients were in receipt of Universal Credit in March 2024, which is four percentage points higher than March 2023 (35%)
  • The proportion of clients in full-time employment in March 2024 is 42%, which is one percentage point lower than the previous calendar month (43%), yet two percentage points higher than March 2023 (40%)

Take a look at the full report to find out more

This is the latest report in our series detailing monthly client data