We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

Vision and strategy

 

Working towards a society free from problem debt

For over 30 years, we have helped millions of people deal with financial problems of all kinds, not just consumer credit. The debt advice world is changing, and we must change with it.

Our new five-year strategy sets out how we will continue to adapt, so that we are able to support everyone that needs our help.

Our vision

Our vision is to create a society free from problem debt. Problem debt is not just an issue for individuals, but goes much further - it damages families and communities and costs in excess of £8 billion a year.

By helping those in debt get back on their feet, and by campaigning for policies that aim to prevent problem debt, we will help overcome the difficulties that debt creates for our society in the 21st century.

Our interventions have helped transform the lives of millions. With the support of our partners and stakeholders, we will continue to be recognised as the most trusted provider of free debt advice and solutions and we will continue to champion all that is best in free debt advice and debt management.

The value of what we do can never be underestimated.

Our purpose

A society free from problem debt

Our mission

To break debt's stigma and change lives for the better

Our outcomes

In five years’ time, we want everyone to know us for the following key outcomes that will consistently define us:

  • an unwavering focus on good long-term client outcomes
  • being digital-first, data-led, and powered by experts (both internal and external)
  • achieving meaningful change through our policy and influence, and
  • being a financially sustainable not-for-profit organisation

Our 2025-30 Strategy

Stepping Ahead: Destigmatising debt. Powering financial resilience

Our new five-year strategy sets out how we will continue to adapt, so that we are able to support everyone that needs our help.

Find out more about our Strategy

Stepping up to Equality, Diversity and Inclusion (EDI)

At StepChange we believe that our differences, backgrounds, and experiences are what make us a better place to work and a more effective organisation.

Our commitment to becoming a more inclusive organisation

Female office worker smiling in meeting.

Help us achieve our vision

If you are passionate about creating a society free from problem debt, we want to hear from you!

We have a variety of roles to suit a range of skills, so if you share our vision and want to get involved, take a look at our latest vacancies.

Browse jobs