We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

Ways to pay your plan

This information is for DMP and TPP clients. If you are on a Debt Arrangement Scheme, visit our DAS payments page.

The easiest way to make payments to your plan is by Direct Debit. This gives you one less thing to worry about as we collect your payment each month without you having to do anything.

You will have to remember to make the payment each month if you pay by bank transfer or standing order. There is a cut-off date that we need payments by that changes each month.

If you miss the cut-off date, you miss the chance to pay that month.
Keep track of the payment cut-off dates

Here are our bank details

  • Sort code: 20-48-46
  • Account number: 70238163

  To add your payment to your plan we will need your client reference number and surname when you pay by standing order or bank transfer. Please format it like this: 1234567 Smith

What if I cannot pay this month?

If you are on a debt management plan (DMP), you can login to OnlineDMP to manage your payments.

Or call us and we will sort this out for you.

Find out more about what to do if you cannot make a DMP payment or TPP payment.

How to set up a Direct Debit

You need to complete a Direct Debit mandate form. You can do this when your plan is set up. This tells your bank you have agreed to make payments each month to us.

You will need to have these bank account details:

  • Names of the account holders
  • Account number
  • Sort code
  • Branch address

There are two ways to do this.

1Do it all online: If you are on a DMP, you can log in to your account and follow the online guide.



2Send us a Direct Debit form by post: Download the Direct Debit Form and send it to the address on the form.


What if I cannot set up a Direct Debit in time for my first payment?

You can make a bank transfer while you wait for your Direct Debit to be set up.

Is someone else helping you pay your plan?

We know this can be easier for some people. But as a regulated charity, we need to double-check the source of the payments. Download our form for making payments through a third-party.

How to pay through standing orders or bank transfers

  To add your payment to your plan we will need your client reference number and surname when you pay by standing order or bank transfer. Please format it like this: 1234567 Smith

Our bank details:

  • Sort code: 20-48-46
  • Account number: 70238163

Remember, we will need each payment before the cut-off date each month. So, please allow enough time for the payment to go through.

When do my creditors get the payments from you?

Creditors will usually get these payments the same day we send them. It can take a bit longer if a creditor has asked to be paid by cheque, so we allow up to five working days.