Questions people often ask us
Click 'Not logged in before' and we will send you an email with your login details. This will work even if you have logged in before.
Not getting this email from us?
Look in your junk mail folder in case it has been sent there. Make sure you are checking the same email you used to set up your account with us.
This is called a ‘debt transfer’.
In ‘My debts’ there is a list of all your debts. If one has been moved to another company, click on it and choose ‘Transfer debt’.
Enter the name and address of the new creditor. And if there is a new account number, enter that as well.
DMPs are flexible. This means you can always change your monthly payment, if you need to. But how you can do this depends on whether you need to change it for one month only, or each month moving forwards.
I just need to change my payment this month
We will do this for you. Let us know:
- Why you need to change the payment
- How much you would like the new payment to be
- Email client.service@stepchange.org
- Call 0300 303 5300
Open Monday to Friday 8am to 6pm
I need to change my payments each month moving forwards
We will need to make sure your plan is still working for you. You can start this by reviewing your plan online.
Go to ‘My budget’ then choose ‘Budget review’.
It takes about 10 minutes to complete.
We will then look through your updated information and get in touch with you to:
- Confirm your new payment amount
- Check a few details, if we need to
Please be aware that it can take a few days for systems to update. So, do make changes as early as possible. Such as, if you need to change a payment, don’t do it the day before it is due.