Questions people often ask us
This is called a 'debt transfer'.
In 'My debts' there is a list of all your debts. If one has been moved to another company, click on it and choose 'Transfer debt'.
Enter the name and address of the new creditor. Remember to add the new account number, if there is one.
DMPs are flexible. This means you can always change your monthly payment if you need to. But how you do this depends on whether you need to change it for one month only, or each month moving forwards.
I just need to change my payment this month
We will do this for you. Let us know why you need to change the payment and how much you would like the new payment to be.
You can contact us by:
Our advisors are available Monday to Friday, 8am to 6pm.
I need to change my payments each month moving forwards
We will need to make sure your plan is still working for you. You can start this by reviewing your plan online.
Go to 'My budget' then choose 'Budget review'. It takes about 10 minutes to complete.
We will look through your updated information and get in touch with you to confirm your new payment amount and check a few details, if we need to.
Go to 'My budget' then 'Budget review'. It takes about 10 minutes to complete.
You will need to tell us about any changes to your income, spending and debt balances. With this information, we will tell you how these affect your DMP payment. We will also estimate how soon you can be debt free.
You will need details about your:
- Debts - Your most recent debt balances
- Income - How much you get as wages, pensions and benefits
- Spending - How much you need to cover your regular household bills
It can take a few days for our systems to update. So, try to make changes as early as possible. We will not be able to change a payment the day before it is due, for example.