Reviewing your debt management plan

We want to make sure a DMP stays the best plan for you. This means:

• We should review your plan every 12 months
• We should review your plan when things in your life change

During your review we will check:

• That you can still make payments
• That you can still afford your living costs
• If things have changed, see if other solutions might be better for you

How can I review my plan?

Review your plan by logging into OnlineDMP. Click the orange button at the top of this page.

OnlineDMP is:

• Free
• Easy to use
• Available whenever you need whenever you need to use it

We send you an OnlineDMP password when your plan starts.

Can't log in? You can ask for a new password:

• Use the 'forgotten your password' option on the login screen
• You then get an email to set up a new password

Why should I review my plan online?

You can:

• See it right away
• Log on when you want
• No waiting for office hours
• Review when you need to
• Access discreetly
• You do not need to speak to anyone
• Take as much time as you need to review your plan
• Know where things stand
• Check the progress of your DMP
• See how much longer you have to pay it

What do I need to review my plan?

Before you start, gather together:

• Information on your income and spending. A recent bank statement can help
• Details of any missed payments like:
• Mortgage payments
• Household bills
• How long you have left to pay on things like:
• Your mortgage
• Hire purchase loans
• Benefit overpayments
• County Court judgments
• Charging orders
• Whether each debt is in your name or joint names
• Details of any new debts not on your plan
• Details of any valuable items such as:

• Cars
• Property
• Savings
• Premium bonds
• Jewellery

Full instructions will appear on screen as you review.

Why do I have to review my plan?

As part of your plan, you agree to:

• Review the plan at least once a year
• Review the plan whenever your situation changes
• We can help you get debt-free sooner if things are better
• We can help you look at other solutions if things are harder

What happens if I do not complete a review?

If we do not review your plan once a year:

• We cannot know that a DMP is still the best option for you
• You may need to deal with your debts alone when the plan ends
• We may cancel your DMP
• We will try to reach you before stopping your DMP

What if I cannot do my review online?

Call us on 0300 303 5300. Our advisors are more than happy to go through your budget and review your plan with you.

We are experiencing high call volumes at the moment. You may wait longer than usual for an advisor.

Want to know more about your DMP? 

There are lots of great articles on our website to help you get the best out of your DMP. They include: