Taking a closer look at the causes and consequences of problem debt, our research and reports make the evidence-based case for changing regulation, law and practice, to reduce the risk and harm of it.

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• Research and reports
• Personal debt statistics
• Monthly client data reports

 In work. But still in debt: Charting the rise of clients in full time work

April 2024

Many people across the UK in full-time employment still face problem debt and their employment hasn’t been able to shield them from this. The report highlights the potential inadequacy of existing safety nets, the prevalence of in-work debt problems, and gender-specific experiences. YouGov polling commissioned by StepChange reveals that in the UK, among those that are experiencing problem debt (9% and around 2.8 million people), around 52% are in full-time employment.

 Getting the Message: How testing and understanding client communications can help engage customers and improve customer outcomes

December 2023

Our Getting the Message report highlights the importance of digging deeper into what clients are experiencing so that we can look to improve outcomes for those clients.

Read all our research

 Coping with cost of living pressures

April 2024
Since September 2022, StepChange has commissioned YouGov to conduct research to better understand how the increased cost of living is affecting the wider UK population.

 Stats Yearbook 2023

March 2024
Our report provides insight into the demographic and debt situations of clients, who fully completed their very first debt advice session, between January and December 2023.

See more personal debt statistics

Our series of regular reports provide insight into the demographic and debt information of clients who got debt advice in the previous month.

Read the reports