Our work in 2022: How we’re delivering against our strategic objectives
2022 was quite the rollercoaster, and in many ways, a momentous year. As we emerged from the restrictions of the pandemic, many people were looking forward to a return to some sort of normality. However, we were soon hit with a cost of living crisis, putting additional pressure on recovering household finances.
While demand didn’t return to pre-pandemic levels, we were able to provide 167,351 clients with full debt advice, an increase in comparison to 2021. In addition, we were able to help 44,716 clients access a debt solution, a 16% increase on 2021, and we saw 25,516 clients become free from problem debt, also an increase in comparison to the previous year.
We know that 2023 will be equally, if not more complex, as we evolve our processes and controls to suit changing client needs and consumer duty obligations. As our Impact Report shows however, the level of commitment and dedication that we have among our colleagues and supporters means we’re ready for the challenge.