2023 was another tumultuous year as the cost of living crisis continued to affect households across the country and push more people into financial difficulty.
This meant that the number of people we took through debt advice rose by 10%, the second year in a row where demand for our services has increased.
We also saw some significant changes in the profile of the clients we support, with a 10% rise in the average income of the people we support, and an increasing proportion of mortgage holders completing debt advice.
Despite the increasing demand for our support, and the increasing complexity of the circumstances of the clients we helped, we met these challenges and continued to deliver for our clients and our partners.
Download the 2023 Impact Report