We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

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Seamlessly refer your customers into debt advice with StepChange Direct

In an increasingly digital world, customers expect seamless journeys and channel flexibility in all areas of their lives – and accessing debt help should be no exception.

StepChange Direct is our innovative digital tool which can be embedded into any stage of your collections or vulnerable customer support journeys, whether that’s your website, mobile app, email, SMS or other outbound communications.

How it works

StepChange Direct provides a warm transfer to our quick money health check which enables your customers to understand their financial situation and begin engaging them in the debt advice process by accessing the support that is most suitable for their needs.

The customer answers a few quick and simple questions and then StepChange Direct directs them to the right support based on their individual circumstances. This could include:

  • Our award-winning debt advice
  • Budgeting help
  • Our range of online tools
  • Directing them to get additional help from you or their other creditors

Whatever the outcome your customers will have the support they need at their fingertips, and you’ll receive detailed monthly MI to help you understand how your customers are engaging and the support that we’re recommending. This helps you to provide the right support and deliver better outcomes for your customers.

StepChange Direct could help your organisation to:

two peopleSupport more customers to engage with and complete their debt advice journey faster and earlier



speech bubbleBetter understand your customers’ support needs and provide them with the tailored support they need



three arrows going in different directionsProvide a smoother customer experience, enabling customers to self-serve through their preferred channel



heartbeatAchieve operational efficiencies by enabling your team to focus on supporting customers with the most complex needs

Case studies: Delivering for our partners

StepChange Direct is trusted by the UK’s leading organisations to provide the right support for their customers. Find out more about how we’ve been able to help some of our partners below.

ClearScore logo

Delivering earlier intervention for ClearScore users at risk of financial difficulty

With 2 million users in financial difficulty, find out how we helped ClearScore enable their users to access support earlier in their debt journey.

Find out more
NewDay logo

Driving improved customer engagement for NewDay

Find out how StepChange Direct was able to help NewDay to improve customer engagement and achieve uplifts in debt advice completion.

Find out more

Find out more

To find out how StepChange Direct could help your organisation or to arrange a demo of the tool, get in touch with us using the form below, or contact your Relationship Manager if you already have one.