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Session
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Speakers
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09:30 Registration: Coffee & Pastries.
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10:00 Welcome and housekeeping.
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Richard Lane, Chief Client Officer, StepChange Debt Charity
John McMahon, Vice President of Global Sales, C&R Software
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10:10 Lesley Titcomb, CBE.
Comments from Chair of Trustees.
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Lesley Titcomb, Chair of Trustees, StepChange Debt Charity
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10:25 Clients in conversation. The lasting impact of debt.
A panel discussion with StepChange clients.
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Liz Harding, StepChange Trustee
Vanessa Northam, Head of Charity Development, StepChange Debt Charity
2 former StepChange clients
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10:55 CEO keynote: Vikki Brownridge.
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Vikki Brownridge, Chief Executive Officer, StepChange Debt Charity
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11:25 Break: Refreshments
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11:40 The view from the regulators. Is the cost-of-living crisis behind us and what comes next?
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Peter Tutton, Head of Policy Research and Public Affairs, StepChange Debt Charity (Chair)
Jonathan Phelan, Consumer Finance Head of Department, FCA
Jemma Baker, Deputy Director, Consumer Protection & Retail Markets, Ofgem
Andrew Lincoln, Customer Policy Lead, Ofwat
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12.20 Keynote guest speaker: Abby Thomas.
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Abby Thomas, Chief Executive and Chief Ombudsman, Financial Ombudsman Service
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12:35 Looking ahead. Developing StepChange's vision for 2025 - 2030.
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Gail Arkle, Chief Growth Officer, StepChange Debt Charity
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13:00 Lunch
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13:45 Digital Transformation: Delivering an improved experience for clients and partners at every stage of their journey.
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Vikki Brownridge, Chief Executive Officer, StepChange Debt Charity
Charlotte Chambers, Chief Digital Officer, StepChange Debt Charity
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14:30 Keynote guest speaker: Nikhil Rathi.
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Nikhil Rathi, Chief Executive, FCA
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15:15 Break: Refreshments
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15:30 Gen Z and their money. New ways of lending, spending and engaging.
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Kimberley Robinson, Social Media Lead, StepChange Debt Charity
Leon Ward, Chief Executive, MyBnk
Rachel Harris, Founder & Director, AccountantShe
Lindsey Appleyard, Professor, University of Coventry
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16:00 Closing comments from Vikki Brownridge.
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Vikki Brownridge, Chief Executive Officer, StepChange Debt Charity
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16:15-19:00 Canapes and drinks reception.
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Kindly provided by our event sponsors, C&R Software
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