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No strings. No hidden charges. Just free, impartial debt advice

This autumn we’re raising awareness of free debt advice and solutions and encouraging people to check if they’re on the best debt solution for their circumstances.

No strings, no hidden chares. Support our campaign to raise awareness of free debt advice and solutions

Shocking rise in consumers selecting fee-charging debt solutions

In recent months we have seen a significant increase in the number of consumers who are taking a debt management plan with a fee-charging provider. In fact one of our partners, a large UK debt purchaser has seen a 13% increase in the proportion of customers with a fee-charging DMP since July 2023.

Richard Lane

Why this matters. Read our blog

In our latest blog, our Chief Client Officer, Richard Lane explores some of the reasons why we've seen such an unprecedented growth in fee-charging DMPs and what organisations can do to help consumers get the right debt solution for their needs.

While every customer is of course free to choose a provider and solution that works for them, StepChange research shows that customers choosing a fee charging solution will pay more in fees and take longer to pay off their debts.

Our analysis shows that an average client taking a DMP with a fee-charging provider will:

  • Pay nearly £6,000 in fees*
  • Spend an extra 2-3 years on their DMP*

*Compared to taking a DMP with a free provider such as StepChange

We believe that customers on a free debt solution will receive a better outcome and return to financial security faster than with a charged solution. That’s why this autumn we’re raising awareness of the free debt advice and support out there.

Get involved

To support our campaign, you can download our supporter toolkit which contains social media assets and some suggested copy you can use to help raise awareness.

  Download high-resolution versions of all our assets

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