We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

This solution is available throughout the UK.

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How is my DMP payment worked out?

After we work out your budget we look at what you agreed to pay. We then work out if you can afford to pay the people you owe.

Your DMP payment is worked out by what money you have left over, after your bills and spending. As a DMP client we also take your agreed debt payments into account.

How we work out what each creditor gets

We work out what to pay each of your creditors based on how much you agreed to pay them. By doing this, we can make sure that the people you owe money to are treated fairly.

We work out the payments this way because:

  • The amount of time you agreed to pay a debt over is shown on your DMP. So a debt with a 5 year term will be paid off before a debt with a 10 year term
  • Your debts will be repaid one by one. So you will see your progress and your debt total going down

For example: The amount you agreed to pay across all debts total £100 per month. A debt with a £30 monthly agreed payment would get 30% of your DMP payment.

Take a look at how that affects the different types of debts you may be dealing with:

We work out your payment based on 5% of what you owe. This is an estimate of:

  • The amount you need to pay to cover your minimum payment
  • Plus extra to pay the debt off in a reasonable time

For example: If you owe £3,500 on your store card your agreed payment will be £175.

5% is the average amount for agreed payments on overdrafts, store cards and catalogues.

The minimum payments to different accounts may not all be the same. But we use 5% to make sure they are treated in the same way.

The agreed payment for these debts is 3% of your balance. This is an estimate of:

  • The amount you would need to pay to cover your minimum payment
  • Plus extra to pay the debt off in a reasonable time

For example: If you owe £6,250 on your credit card your agreed payment will be £188.

We round up to the nearest pound.

3% is the average amount for agreed payments on credit cards.

Your minimum payments might be lower but by using this 3% we know that all of your credit cards are treated the same.

If you have a payday loan the agreed payment will be the same as your outstanding balance.

For example: If your payday loan balance is £450, your agreed payment will be £450.

Once you are on a DMP the payment your payday loan gets will be based on 5% of what you owe. They are not treated any differently to your other creditors.

For these types of debt the agreed payment amount will be what you agreed to pay back each month.

For example: If you took a loan out for £10,000 and you agreed to pay back £200 a month.

If your agreed payment changes each month we will use an average of the payments.

If you are not sure what your agreed payment is, check any paperwork you have about the debt. Or, you can contact your creditor to ask them.

As the smaller debts are paid off, more money will go your remaining debts.

The lowest amount we pay to a creditor is £5, so that no one gets a really small payment.