We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

Equality, diversity and inclusion (EDI)

Our commitment to becoming a more inclusive organisation

Download our strategy (PDF)   

Would you like a copy of the report in a different format? Email us to request a Word version.

About our EDI strategy

At StepChange we believe that our differences, backgrounds, and experiences are what make us a better place to work and a more effective organisation. We value this variety and feel it should be celebrated.

Stepping up to Equality, Diversity, and Inclusion (EDI) 2022-25, our first EDI strategy, sets out how we will, as a first step, aim to better reflect the people we help and who we work alongside.

"It is important that our colleagues feel that StepChange is more than a place that they come to work, but a place where they can thrive, be the best version of themselves and achieve great things."


Vikki Brownridge, Chief Executive

Vikki Brownridge, chief executive

Four strategic steps

The actions within our strategy to 2025 are focused on four areas: leadership, recruitment, development, and retention and engagement.

  • Year one: From mid-2022, we’ll gather data to get a clear view of where we are now. We’ll be focusing on recruitment, leadership, governance.
  • Year two: We’ll begin factoring EDI into how we onboard new colleagues and how we support their development.
  • Year three: In 2024 we’ll introduce EDI-specific initiatives for leadership.
  • Year four: Into 2025 and beyond, we’ll conduct a review of the strategy’s performance, benchmark progress, and set out a plan for the future.
  • From 2025: We will measure our overall progress against our objectives and use data to identify areas for further improvement.

“Equality, diversity and inclusion are important to us because it’s about creating an environment where every individual, regardless of characteristics, can be authentic and achieve their full potential. Our objectives and actions in this strategy are ambitious, and that’s because we want to go above and beyond our duty to be compliant.

"To us, this more than an obligation, this is about cultural change and positive impacts that filter throughout the organisation and impact the way we interact with, and provide a service for our clients. By focusing on leadership, recruitment, retention and engagement and development, we can ensure EDI is embedded throughout the organisation, and pinpoint areas for improvement and measure our progress over the course of the next 3 years”.


Yasmin Lewis, Diversity and Inclusion Manager

Yasmin Lewis, Diversity and Inclusion Manager

Video introduction to the strategy

Download our Equality, Diversity and Inclusion Strategy: 2022–2025

Read our report to find out more about:

  • Our colleague demographics: Who we are by age group, ethnicity, gender and disability across the charity
  • Our ambitions and commitments: How we’ll achieve our aim to create sustainable change and address inequality

Download the report (PDF)  

Would you like to join our team?

Take a look at our latest jobs and find out more about what it's like to work with us.

Visit our recruitment hub